The receipt of your deposit and/or final payment will
indicate that you and your travel agent (when applicable) have read these Terms
and Conditions, and that you (and your agent) have accepted them.
The Terms and Conditions below form the basis of the contractual relationship between Footsteps Travel (VNVT) and its clients. It is extremely important that our clients understand and accept these Terms and Conditions as well as all web contents.
Bookings can be made to our office by email: email@example.com , via phone (+84)-4.37152658 or by facsimile (+84)-4.37152659 and shall be confirmed within 5 working days.
All travel Service i.e Tour Package, Hotel booking, Visa Arrangement is valid only when be confirmed by Email & Fax with complete details of the service and there must be a BOOKING CODE.
With-out booking code we are not responsible four your booking through Footsteps Travel.
Our booking code for the moment consists of 6 digits numbers and words for Example 090511-FS-Customer surname.
Deposit & Final payment:
A deposit which is equal to 30\% of the total tour cost is required at the time of booking. The full or final payment is required on arrival day in Vietnam, Laos or Cambodia. Should the tour booked within 30 days before departure for your Tour to Vietnam, Laos or Cambodia, full payment is required.
Methods of Payment:
Full settlement should be received no later than 30 working days prior to passenger ’s arrival. We are now able to offer 4 methods of Payment:
2. Western Union:
For payment, please kindly transfer via Western Union the required deposit amount plus all bank fees to send the payment to us in full to the below beneficiary:
Beneficiary's name: Nguyen Quoc Anh
ID number: 100668677
Company: Footsteps Outdoor Adventure Travel ( Footsteps Travel Co., Ltd )
Address: 104 A2 Lac Chinh Street, Ba Dinh District, Hanoi, Vietnam
Tel: (+84 ) - 4.37152658 - Fax:(+84 ) - 4.37152659
As you make your payment via Western Union, please kindly supply us with required with information so that we can get the payment easily:
1. The address from where the money was sent:
2. The senders name:
3. The country from where the money was sent:
4. The full amount in US Dollars:
5. The MTC Code:
3. Made by telegraphic transfer, internet transfer to our following Footsteps Travel nominal account details:
Beneficiary's Account name: Nguyen Quoc Anh ( General Director)
Account number: (US dollars): 42708309
Beneficiary Bank's name: Asia Commercial Bank (ACB BANK)
SWIFT CODE: ASCBVNVX
Address: 10B Trang Thi street, Hoankiem Dist , Hanoi, Vietnam
Tel: (+84) - 4.3928 8972 - Fax: (+84) - 4.3928 8973
In order to avoid shortfall as transferring the money, please kindly check and ask your bank to send the amount to us directly , not via another bank so that you will not have to suffer from middle bank charge and the money can arrivel in full.
4. Visa, Master Card off line payment:
(You only need to fill up the information through: Authorization letter and we can charge you from your card with the amount you need to pay + 3 \% bank fee)
If you prefer payment by credit card, please open the attached Authorization letter and follow these steps:
- Firstly, please fill in the form of the Authorization Letter with six same signatures of the card holder.
- Secondly, scan and send the Authorization Letter back to us by email with the attachment copies of 2 sides of your credit card and copy of your passport.
- Thirdly, if you do not want to scan it and send by email, please send us the letter and copies by fax. Our fax number is (0084) 4 37152659
- Finally, when we receive all of them, we will write you an email to confirm the payment after around 7 working days.
Cash payment, travelers' check and company check is applicable upon special request, but personal checks cannot be accepted.
(For clients who make payment by credit card for offline payment only).
Footsteps Travel will draw USD from your credit card. That amount is normally shown on your credit card. (3\% of the amount will be charge for bank fee)
Footsteps Travel currently quotes tour prices in US Dollars on our web site as well as customized tour cost tour cost and quote in USD to you at the time when you are making bookings.
We would deeply regret your decision to cancel your trip to Vietnam, Laos or Cambodia; however we realize that there are many valid reasons that this can happen.
In the event of cancellation we will refund any payment made to Footsteps Travel (less any cancellation fee that is applicable) within 14 days of our receipt of your written cancellation request. All cancellation must be informed in writing either by email or fax
The cancellation fee will be calculated as follows:
More than 45 days prior to trip departure. No charge, however 30\% of the tour price for deposit is non-refundable.
1. Cancellation received more than 30
days before departure: 10 \% of tour price, but may be applied for your next trip
within 18 months.
2. Cancellation received from 16 to 28 days before departure: 10\% of the tour price
3. Cancellation received from 8 to 15 days before departure: 60\% of the tour price
4. Cancellation received from 7 to 0 days before arrival: 100\% of the tour price
No-show travelers will be charged 100\% of the tour price full cost of any tour if applicable.
After the trip has commenced, we are unable to refund any amount for unused services due to your early departure, late arrival, or missed days on tours.
Booking Hotels or Resorts:
(Applied for booking accommodation in Vietnam, Laos and Cambodia)
Booking hotel and resort on our web site is based on Pre-Payment Basis. We would require full prepayment upon confirmation of availability. The price is cash price.
- Payment by Master and Visa Card (off line payment) will incur 3\% bank fee.
- Payment by bank transfer to our nominal bank account bank as above.
All prepaid hotels & resorts are subject to the following cancellation charges:
1. 61 days, 30\% of the amount of charge per booking (hotel or resort) will be forfeited
2. 31-60 days before arrival: 40\%
3. 15-30 days before arrival: 50\%
4. 14 days before arrival: 100 \%
Note for cancellation fee :
For the avoidance of doubt, since some suppliers (hotels, cruise companies, car operator etc….) who have different cancellation policies that are different from those of the Company, the cancellation charge may, at the Company’s discretion, shall be adjusted accordingly. Please contact us for your own case and to know the exact amount of cancellation fee
Items not included in the tour price :
Passports; visas and vaccinations; unscheduled meals and interstate travel from any place to departure city, tips to your tour manager (national guide), tour driver, local city guides; gratuities on cruise ships; laundry, beverages; excess baggage fees; and all other items of a personal nature.
Visa and passport:
A valid national passport is needed for all tours. Please make sure that your passport is valid for at least 6 months from date of travel, and at least there is two blank pages left in the passport for the visa label. All passengers must obtain visas to visit Vietnam, Laos and Cambodia; it is your responsibility to make sure that you have obtained the visa before leaving your country
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Footsteps Travel accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers who want to take part in any adventure trip are required to provide a doctor's certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people.
In accordance with regulations of the Vietnam Air Lines, the free baggage allowance within Vietnam is 40kg for the business class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within Vietnam specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
Footsteps Travel tour packages not include Vietnam, Laos or Cambodia Life Tourist Accident/Casualty Insurance and all insurance are not part of our package or customize or excursion. We highly recommend that you purchase full coverage travel insurance from you country of origin.
Complaints and Claims:
Shall you feel unsatisfied with any service Footsteps Travel has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Footsteps Travel will not be liable for any claims made later than 15 days after the completion of your tour.
Footsteps Travel will act as an intermediary between the clients and other services suppliers such as air, train, boat, and hotels in the event of any complaint.
You can contact Footsteps Travel via the web form from www.footstepstravels.com, email, fax, or phone. If for any reason, you fail to receive any reply from Footsteps Travel in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Footsteps Travel customer service center at firstname.lastname@example.org or phone at (+84)-4.37152658 immediately to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions.
Voucher will be issued by Footsteps Travel after the booked trip is confirmed and payment is completed. A service voucher will be sent by email/fax or snail mail to passenger.
Liability & Responsibility:
Footsteps Travel shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Footsteps Travel 's control.
Neither Footsteps Travel nor any of its affiliates or
subsidiaries shall be or become liable or responsible for any additional
expenses of liability sustained or incurred by the tour member as a result of
any of the aforementioned causes.
Passengers are required to have full travel insurance covered. This includes trip cancellation, medical emergency evacuation, and other coverage. Airline schedule, train timetable and local conditions may affect accommodation and itineraries. Should this occur, Footsteps Travel will endeavor to substitute a suitable arrangement of similar value.
Footsteps Travel shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by any suppliers such as transportation carriers, cruise, and hotels, or any other party not directly owned or controlled by Footsteps Travel .
Footsteps Travel is not responsible for a client’s failure to comply with customs regulations.
Footsteps Travel is not responsible for the theft or lost of any customer’s valuables or items of personal property due to the negligence of the customer.
Footsteps Travel reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Footsteps Travel has cancelled any tour prior to the commencement of the tour, Footsteps Travel is liable for a full refund of the money received by Footsteps Travel.
Many of Footsteps Travel tour packages include activities which require care attention. Such activities include boarding and going ashore from boats, climbing hills, trekking, cycling, hiking, kayaking, and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Footsteps Travel, its employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.
Footsteps Travel reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.